Skype & Phone Etiquette
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- Make sure your background is appropriate (ideally not w/backlight from a window)
- Look professional if on a video call. A great tip is to try to wear a shirt of contrasting colour to your background to avoid looking like a “floating head.
- Greet the client in a warm and friendly tone
- Maintain “eye contact” by looking into the camera rather than at the client’s image on the screen
- Use a client´s name at least 3 times in a call
- Be mindful of the volume and positioning of your microphone. Sounds that are usually unnoticeable, such as writing, chewing and background conversations, can be loud for the client
- Be an active/attentive listener
- Use positive body language as they can see you
