Support FAQ

Frequently Asked Questions


Q: How does this work?
A: The support group is an on-going membership with live classes, live call (with Jon), video blogs, cutting-edge research, and piles of resources for health and wellness. The forum is the central area of daily activity; and each month, there is always something new going on.

Q: What if I miss a class or call-in day?
A: Everything is recorded, so you won’t miss a thing. You’ll always have access to the archives of everything we do.

Q: How can I talk with Jon?
A: On the right navigation, you’ll see “Live Events”. Make note of the next call-in day, and that’s the best time to call in and speak with Jon.

Q: How do I know what’s happening?
A: Check the Live Events area (top right nav) of the site, and check the home page once you log in. We’ll make it very easy for you to find out all the upcoming events, and in most cases, we’ll email you reminders as well.



Q: Can I listen from my computer?
A: Yes, all live classes are broadcast to the event page via a webcast that you can listen to on any computer very easily.

Q: Can I call in?
A: Yes, you are welcome to call in via telephone as well.



Q: Can I post anything in the forum?
A: Yes, as long as it is appropriate, positive, and in good taste. Support Group Members are here to support one another, so just always keep that in mind.

Q: Can I arrange local meet-ups and groups?
A: Please no self-promotions for businesses in the forum, but yes, we have local meet-up groups who organize through the forum. That’s a great idea.

Q: Can I share my recipes, stories, successes?
A: Yes, please do!



Q: I’m having trouble downloading, can you help?
A: Please right click the link you want to download. If you do not right click, it usually won’t work. If you’re on a Mac, command+control+click and then in both cases “save as” or “save target as” to save the file to your desktop.

Have a technical or product questions? Email or

Want to meet other members, ask Jon a question, get support on your journey? Check out the Facebook Forum.