Skype & Phone Etiquette

  1. Make sure your background is appropriate (ideally not w/backlight from a window)
  2. Look professional if on a video call. A great tip is to try to wear a shirt of contrasting colour to your background to avoid looking like a “floating head.
  3. Greet the client in a warm and friendly tone
  4. Maintain “eye contact” by looking into the camera rather than at the client’s image on the screen
  5. Use a client´s name at least 3 times in a call
  6. Be mindful of the volume and positioning of your microphone. Sounds that are usually unnoticeable, such as writing, chewing and background conversations, can be loud for the client
  7. Be an active/attentive listener
  8. Use positive body language as they can see you